How often do your technicians come to our factory?
After the machine has arrived at your factory, it will be commissioned in your factory within 5-7 days.
How many days does it take for the machine to be installed when it is planted?
We will complete the installation and training within 3-7 days.
How much do your technicians charge when they come to the factory?
Visa fees for technicians. 2. Transportation to and from the cost. 3. The cost of accommodation. A technician's salary is 100 dollars a day.
Note: The installation service for the first time to the factory is free of charge.
The warranty period for the machine?
Technicians to the factory after installation began to calculate, a total of one-year warranty (cutters, hot cloth and other consumables are not included in the warranty terms).
During the warranty period, we provide free replacement services for the main parts of the machine (servo motors, main motors, etc.).
Is there a problem with the machine after the warranty period?
Paid warranty, technicians are paid $100 a day.
How many people are usually required to run the maintenance machine?
Our machine is a fully automatic machine, simple operation, easy to understand the system, generally one person to maintain a machine can be.
What should I do if I run into a machine problem that I can't solve for a while?
Contact the salespable, who will provide you with a solution based on the videos, photos, and discussions with the technician based on your description of the machine.
